Frequently Asked Questions

Find answers to common questions about our gear and services

Are Knog lights waterproof?

Yes, most Knog lights are 100% waterproof with an IP67 rating, meaning they can be submerged up to 1 meter for 30 minutes.

How do I charge my Knog device?

Our products typically feature integrated USB-A connectors for cable-free charging or come with a micro-USB/USB-C cable depending on the model.

What is the warranty period on Knog products?

We offer a 2-year warranty from the date of purchase against manufacturing defects in materials and workmanship.

Can I replace the straps on my bike lights?

Yes, we offer replaceable silicone straps for most of our light ranges to ensure your gear lasts for years.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location.

How do I know if a lock is secure enough for my bike?

Each of our locks is rated on a security scale. We recommend high-security U-locks for urban areas and lightweight cable locks for low-risk environments.